Privacy Policy

Effective Date: 01/01/2026
Last Updated: 01/01/2026

Naturola ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our website, products, educational content, and related services (collectively, the “Services”).

By accessing or using our Services, you consent to the practices described in this Policy.

1. Who This Policy Applies To

This Privacy Policy applies to all visitors, users, customers, and anyone who accesses or uses the Naturola Services, including our:

  • E-commerce customers

  • Course participants

  • Email subscribers

  • Website visitors

  • Social media audiences

2. Information We Collect

We collect both Personal Information and Non-Personal Information through various methods:

2.1. Information You Provide Voluntarily

  • Contact Information (e.g., name, email address, phone number)

  • Shipping & Billing Information (e.g., physical address, payment method)

  • Account Information (e.g., username, password)

  • Course Registration Info (e.g., enrollment history, certification data)

  • Customer Support Communications (e.g., email inquiries, chat messages)

  • Product Reviews or Testimonials

2.2. Information Collected Automatically

  • IP address

  • Browser type and device information

  • Pages visited, time spent, and other usage data

  • Referring URLs and links clicked

  • Cookies and tracking technologies (see Section 6)

2.3. Information from Third Parties

We may receive personal data from:

  • Payment processors (e.g., Stripe, PayPal)

  • Learning platforms (if hosted externally)

  • Advertising platforms (e.g., Facebook, Google Ads)

  • Analytics tools (e.g., Google Analytics, Meta Pixel)

3. How We Use Your Information

We use the information collected for the following purposes:

Order Fulfillment: To process and ship your purchases

Customer Support: To respond to inquiries and resolve issues

Marketing: To send promotional emails, newsletters, and product announcements (with opt-out available)

Account Management: To create and manage your user account

Personalization: To customize your experience and recommend products or content

Educational Services: To enroll you in courses and track your progress

Legal Compliance: To meet legal obligations and resolve disputes

Security & Fraud Prevention: To detect, prevent, and respond to misuse or unauthorized activity

4. Legal Bases for Processing (for EU Users – GDPR Compliance)

If you are located in the European Economic Area (EEA), we process your personal data under the following legal bases:

  • Your consent

  • The performance of a contract

  • Legal obligations

  • Legitimate interests (e.g., improving our Services)

5. How We Share Your Information

We do not sell your personal information. However, we may share it with trusted third parties under the following circumstances:

RecipientPurposeService ProvidersTo facilitate order processing, payment, shipping, customer service, and educational deliveryMarketing PartnersFor email campaigns, ad targeting, and analytics (only with appropriate legal basis)Legal AuthoritiesWhen required by law, court order, or to protect our rightsBusiness TransfersIn case of a merger, acquisition, or asset sale

6. Cookies & Tracking Technologies

6.1. Cookies

Cookies are small text files stored on your device to enhance user experience. We use cookies to:

  • Remember your preferences

  • Analyze traffic

  • Enable shopping cart functionality

  • Provide personalized content

6.2. Third-Party Cookies

These include:

  • Google Analytics

  • Facebook Pixel

  • Email marketing trackers (e.g., Mailchimp)

You can manage or disable cookies through your browser settings. Disabling cookies may affect the functionality of the Services.

7. Email & SMS Communications

By providing your email and/or phone number, you consent to receive:

  • Transactional messages (e.g., order confirmations)

  • Educational content

  • Marketing messages (if opted in)

You can opt out at any time:

  • Email: Use the "Unsubscribe" link at the bottom of any email

  • SMS: Reply “STOP” to any promotional SMS

We respect opt-out requests promptly and without penalty.

8. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill the purposes outlined in this Policy

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

Inactive accounts or records may be archived or deleted after [e.g., 24 months] of inactivity unless otherwise required by law.

9. Data Security

We implement industry-standard security measures to protect your data, including:

  • HTTPS encryption

  • Secure payment gateways

  • Access controls and authentication

  • Routine monitoring for security breaches

Despite our efforts, no method of transmission over the Internet is 100% secure. You use our Services at your own risk.

10. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Access: Request access to your personal data

Rectification: Correct inaccurate or incomplete information

Deletion: Request deletion of your personal data

Restriction: Restrict processing under certain circumstances

Data Portability: Request a copy of your data in a transferable format

Objection: Object to data processing for direct marketing or legitimate interests

Withdraw Consent: Revoke previously granted consent at any time

To exercise your rights, contact us. We may request identity verification.

11. Children’s Privacy

Our Services are not directed to individuals under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us immediately.

12. International Users

If you are accessing our Services from outside the country where our servers are located, please note that your information may be transferred to and processed in countries with different data protection laws than your own.

13. Third-Party Links

Our Services may include links to third-party websites. We are not responsible for the privacy practices or content of such websites. You access them at your own risk.

14. Policy Updates

We reserve the right to modify this Privacy Policy at any time. Changes will be posted on this page with the “Last Updated” date. If material changes are made, we will notify you via email or through a prominent site notice.

15. Contact Us

If you have questions or concerns about this Privacy Policy or how your information is handled, you may contact us at:

Naturola Privacy Officer