Terms & Conditions

Effective Date: 01/01/2026

Welcome to Naturola. These Terms & Conditions ("Terms") govern your access to and use of Naturola’s website, products, educational content, services, and any related platforms (collectively, the "Services"). By using our Services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, do not use our Services.

1. Definitions

  • "Naturola", "we", "us", "our": Refers to Naturola, its parent company, affiliates, and subsidiaries.

  • "User", "you", "your": Refers to any individual or entity accessing or using the Services.

  • "Products": Refers to all hair care products sold under the Naturola brand.

  • "Educational Content": Refers to digital or physical materials (videos, webinars, articles, eBooks, courses, etc.) offered by Naturola for informational or educational purposes.

2. Eligibility

You must be at least 18 years old or the legal age of majority in your jurisdiction to use our Services. By using the Services, you represent and warrant that:

  • You meet these eligibility requirements;

  • All information you provide is truthful and accurate;

  • Your use of the Services does not violate any applicable law or regulation.

3. Product Use & Disclaimer

3.1. No Medical Advice

All Naturola products and educational materials are for cosmetic, informational, and personal use only. They are not intended to diagnose, treat, cure, or prevent any medical condition. Always consult a physician or dermatologist before starting any new hair or skin care regimen.

3.2. Allergy Disclaimer

Our products may contain natural ingredients, essential oils, or other components that can cause allergic reactions. It is your responsibility to review the full ingredients list provided with each product. Conduct a patch test before full application. Naturola is not liable for any allergic reaction, injury, or damage caused by the misuse or failure to follow product instructions.

3.3. Results May Vary

Individual results from using our products and/or implementing educational advice may vary. Factors such as hair type, genetics, health conditions, and consistency of use may affect outcomes.

4. Educational Content

4.1. For Informational Purposes Only

Educational materials are offered for general knowledge and are not professional advice. We do not guarantee the accuracy, applicability, or results of any information provided.

4.2. No Guarantees

We do not guarantee that using the information in our educational content will lead to any specific hair health outcome, career result, or financial benefit.

4.3. Intellectual Property

All educational content is owned by Naturola and is protected by copyright laws. You may not reproduce, distribute, display, or otherwise exploit the content for commercial use without our prior written consent.

5. Orders & Payments

5.1. Pricing

All prices are listed in [Currency] and are subject to change without notice. Prices do not include taxes, shipping, or other fees unless stated otherwise.

5.2. Order Acceptance

We reserve the right to refuse or cancel any order at our sole discretion. This includes, but is not limited to, orders that appear fraudulent, incorrect pricing, or limited inventory.

5.3. Payment Processing

We use third-party payment processors. By submitting your payment information, you authorize us to charge the designated amount. We are not responsible for errors made by these processors.

6. Shipping & Returns

6.1. Shipping

Estimated delivery times are only estimates and not guaranteed. We are not responsible for delays caused by carriers or customs.

6.2. Returns & Refunds

Due to the nature of our products, returns are only accepted for unopened and unused items within 14 days of delivery. Digital products and educational materials are non-refundable. You must contact our support team at [insert contact email] for authorization before returning any product.

7. User Conduct

You agree not to:

  • Use our Services for any unlawful purpose;

  • Attempt to reverse-engineer, replicate, or exploit any part of our Products or Educational Content;

  • Harass, threaten, defame, or otherwise harm other users or Naturola staff;

  • Share your account or access credentials with others.

8. Intellectual Property

All content on the Naturola platform—including logos, product designs, course materials, branding, and media—is the exclusive property of Naturola and protected under intellectual property laws. Unauthorized use may result in legal action.

9. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of these third parties. Access them at your own risk.

10. Privacy Policy

Our Privacy Policy, located at [Insert Privacy Policy URL], governs how we collect, use, and share your personal information. By using our Services, you agree to our privacy practices.

11. Limitation of Liability

To the maximum extent permitted by law, Naturola shall not be liable for:

  • Any indirect, incidental, special, or consequential damages;

  • Any harm caused by reliance on our Products or Educational Content;

  • Any allergic reactions, misuse, or misunderstanding of product instructions.

If liability is found, it is strictly limited to the amount paid by you for the specific product or service in question.

12. Indemnification

You agree to indemnify, defend, and hold harmless Naturola and its affiliates, officers, employees, and agents from any claim, demand, or damage arising out of:

  • Your misuse of our Services;

  • Your violation of these Terms;

  • Any infringement by you of any intellectual property or other right of Naturola or a third party.

13. Modifications to Terms

We may update these Terms at any time. The "Effective Date" at the top will reflect the latest version. Continued use of our Services after changes constitutes acceptance of the updated Terms.

14. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of [Insert State/Country]. Any disputes arising under these Terms shall be subject to:

  • Informal Resolution First: You agree to contact us in good faith to resolve any issue before pursuing formal legal action.

  • Arbitration Clause (Optional): Disputes not resolved informally shall be settled through binding arbitration under [insert arbitration body] rules.

  • Jurisdiction: Any legal proceedings must occur in the courts of [Insert Jurisdiction].

15. Termination

We reserve the right to terminate your access to our Services at our sole discretion, without prior notice, for violation of these Terms or any other reason deemed appropriate by us.

16. Entire Agreement

These Terms, along with our Privacy Policy and any additional policies or guidelines posted on the site, constitute the entire agreement between you and Naturola. They supersede any prior communications, understandings, or agreements.

17. Contact Information

If you have questions about these Terms, you may contact us at:

Naturola Customer Service